Complex Care at Home
Specialist clinical care at home for people with complex health needs — delivered by qualified nurses and trained care workers, registered with the CQC. A complex diagnosis shouldn’t mean packing up your life. We provide nurse-led clinical care across West Sussex so you can stay where you’re known, loved, and comfortable. Because we believe in one thing above everything else: Your Home. Your Care. Your Choice.
Choosing a provider for complexclinical care is one of the most significant decisions a family makes. Here iswhy families across West Sussex choose FirstCol.
We are genuinely local. Basedin Crawley and Worthing, we have been caring for people here since 2011. Weknow these communities, the NHS teams who work within them, and what it meansto show up for someone reliably. When something changes, you speak to us — nota call centre.
We are CQC registered forclinical care. Registration for Treatment of Disease, Disorder or Injuryis not common. It means we have been formally assessed to deliver care thatmost providers are not permitted to offer. That is on our certificate, not justour website.
We already do this — for realpeople, right now. We currently support clients with some of the mostcomplex packages in West Sussex, including ventilator dependency and complexneurological conditions. Our CQC registration formalises and builds on care wehave been delivering with skill and dedication.
Your plan is built around yourlife. We take time to understand not just your medical needs but yourroutine, your preferences, the things that make you feel like yourself. That iswhat Your Home, Your Care, Your Choice means in practice.
NHS Continuing Healthcareready. We work within the NHS Sussex CHC framework. If you maybe eligible for NHS funding, we will help you understand the process andsupport you through it.
Getting started is simple — callus or send an enquiry and we will arrange a free care assessment at home. Yourcare can usually be in place within days.
Because this is your home. Yourcare. Your choice. We are here to make it possible.
Good care is not just clinicaltasks completed on time. It is a life that still feels like yours.
When we get it right, you shouldbe able to:
• Stay in your own home androutine, surrounded by the people and things that matter most to you
• Avoid unnecessary hospitaladmissions and the disruption that comes with them
• Feel genuinely confidentthat someone is watching and will act quickly if anything changes
• Have a team thatcommunicates directly with your GP, your NHS continuing healthcare nurse, andyour wider healthcare professionals — so you are never left repeating yourself
• Know that your family has asingle trusted point of contact who will give them honest, clear answers
• Have a care plan thatchanges as your needs change — reviewed regularly, updated promptly, never leftto drift
• Live as fully as yourhealth allows, on your own terms, in the place you call home
We measure our success not by whatwe complete, but by how the people in our care feel at the end of every day.
Your Home. Your Care. YourChoice.
Staying in your own home when yourhealth needs are complex is not just possible — for most people, it is the bestplace to be.
FirstCol Homecare has beensupporting people to live well in their own homes across West Sussex since2011. We are registered with the Care Quality Commission (CQC) to deliverTreatment of Disease, Disorder or Injury — one of a small number of regulatedclinical activities in homecare — which means we can safely support needs thatmost providers cannot.
Our service is led by a RegisteredManager, Registered Nurse and Clinical Nurse Lead. Before care begins, we taketime to understand not just your medical needs but what matters most to you —your routine, your independence, the things that make your day feel like yours.
Conditions we support
We support people living withconditions including:
• Motor neurone disease (MND)
• Acquired brain injury
• Spinal cord injury
• Stroke
• Multiple sclerosis (MS)
• Parkinson’s disease
• Huntington’s disease
• Muscular dystrophy
• Cancer
• Heart failure
• Complex respiratoryconditions requiring ventilator support
Clinical care we deliver
Every task is carried out by aspecifically trained care worker, supervised by our Registered Nurse:
• Enteral feeding — PEG, RIGand NG tube management
• Catheter care and continencemanagement
• Tracheostomy care andsuctioning
• Ventilator and CPAP/BiPAPsupport
• Cough assist devicemanagement
• Insulin and medicationadministration
• Stoma and complex woundcare
• Seizure managementincluding buccal midazolam
• Neurological and autonomiccondition support
• Clinical monitoring usingNEWS2 and RESTORE2
And because we are based inCrawley and Worthing, your care is never managed from a national call centre —the people responsible for your care know West Sussex, know your NHS team, andcan respond when things change.
Your Home. Your Care. YourChoice.
For support with any circumstances or for more information, please get in touch
Testimonials and feedback
We pride ourselves on our broad experience working across the NHS and private sector.
“I am writing to thank you for providing home care services to our son who has complex needs. Thank you."
Frequently Asked Questions
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