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With 9 years’ experience and a strong clinical team made up of experienced Registered Nurses FirstCol has developed its specialist service for our clients with complex needs requiring care in the comfort of their home. Many of our clients often require support from a range of multi-disciplinary teams on an on-going basis to manage complexities of their care needs.

As a specialist provider of complex care services we understand the challenges which our clients face when living with a long-term condition and how this affects their level of independence.

To build our clients confidence we listen carefully to how they want their needs to be met, we tailor this in personalised care plans involving their family and friends. We recruit a wide range of Specialist Registered Nurses and Healthcare Assistants who have the exact complex care skills that are required to ensure that our clients remain living in the comfort of their own home.
We regularly review personalised care plans with our clients to ensure that we continuously adapt our service to meet their changing needs and preferences.

When coordinating our clients care, we endeavour to strike the optimal balance between their non-clinical and clinical needs. We match their interests and personalities with our staff and ensure that all of our employees are fully briefed on their expectations and personal preferences.
In addition to supporting adults with complex clinical needs, we also assist children and young people with a team of highly experienced and dedicated Children’s Nurses and Support Workers.

Why FirstCol Complex Care?

  • FirstCol is run and Managed by experience Registered Nurses.
  • FirstCol’s Community Nursing and Complex Homecare Service is dedicated to providing Primary Care Trust (PCT) organisations and private clients with Nurses and Support Workers specialised in looking after patients with high dependency and complex health conditions
  • Specialists in clients who suffer Multiple Sclerosis (MS),
  • Specialists in Cancer (CA) - palliative or end of life care,
  • Motor Neuron Disease (MND)
  • Heart Failure,
  • Muscular Dystrophy (MD)
  • Huntington’s Disease (HD)


Specialist Training for Nurses and Carers in Complex Care

We understand that providing high quality nursing and personal care to service users in their own homes can be challenging. For this reason we recruit competent Specialist Registered Nurses and Healthcare Assistants/Homecare Support Workers who have the experience and skills to work autonomously with high dependency clients with complex needs. We provide condition specific training to our care staff such as peg feeding, use of specialised machines e.g. Nippy 3.

FirstCol provides a full assessment of the client’s requirements including those agreed between the client and funding authority. FirstCol ensures that staff supplied to the client are fully trained and have the relevant experience and expertise in the appropriate area.
Where a client has both physical and mental health needs, FirstCol will be able to provide Dual trained nurses (Nurses who are RGN and RMN Trained).
FirstCol has band 6 nurses and Homecare Support Workers trained by NHS Trusts to carry out Continuing Healthcare funding assessments. We also accept referrals from professionals currently involved in the care of a client to facilitate early discharge from hospital.

In addition to the mandatory training, we provide the following further specialist training to our Nurses and Carers to support our clients with Complex Care needs:

  • PEG Feed Care
  • Administration of medication via a bebuliser, synringe driver and PEG tubes
  • Suctioning using Yankauer Sucker NOT deep suction,
  • Use of Cough Assist and Nippy 3 machines,
  • Blood sugar monitoring checks
  • Catheter Care, Convene Care.

Outcomes of Complex Care at Home

  • Physical & Emotional benefits to the patient
  • The lack of stress, comfort and convenience of being in familiar surroundings,
  • Easy access for family and friends
  • Low risk of hospital acquired infections, such as MRSA.

FirstIn Emergency Homecare

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0345 609 9939

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